Quick exit
Our helpline is free and accessible via phone or live webchat.
We listen and provide emotional support without judgment.
We take calls 24 hours a day, seven days a week.
If you're in immediate danger, call 111 and ask for the police. If it's unsafe to speak, push 55 on a mobile (or any number on a landline) to be put through to the police.
Our highly trained and experienced team welcomes calls from people needing support, information and referrals to local services, and from people wanting advice about how to help someone they know who may be experiencing family violence.
We can help you understand what’s going on in your relationship, sort through your options, and develop the best plan for becoming safer that honours your dignity, values, beliefs and choices.
You can call as many times as you want or need to.
The Shine helpline is provided by Whakarongorau Aotearoa.
Anyone feeling trapped, controlled or physically or emotionally abused by a partner, ex-partner, family member or someone close to them.
People worried about a friend, family member, child, neighbour, workmate, or anyone who might be experiencing family violence.
Anyone concerned about using harmful behaviour towards a partner, family member or someone close to them.
We’re here to support you, whether you’re a woman, a man or gender diverse, a member of a rainbow community, younger or older, no matter your ethnicity, culture, or personal situation.
If you're deaf, hard of hearing or speech impaired, you can ring the Shine helpline using the NZ Relay service.
Our helpline also has access to an interpreting service, so if you have limited English, please let the helpline staff know what language you speak when you ring, and we’ll try to access an interpreter for you.
